Hi @Shanimage. Sorry to hear about the trouble! I have a couple suggestions, but this is probably something we'll need to work with you one-on-one since it's so account specific. Have you double checked your Communications Settings? It's possible that they may need to be twicked a little! Also, if you are scheduling your own appoinments outside the booking tool, you'll want to make sure that you select the notification option you'd like on the confirmation screen. 

If it doesn't look like either of these suggestions help out, reach out directly please! We're happy to take a closer look. 🔍