New phone, app mistakenly used to open new account

peterj · ‎04-05-2017

Hi, and thank you in advance for any advice.

Yesterday I bought a new phone to replace a broken one I had been using with Square, and I set up the Square app on the new one. What I didn't realize at the time was that the app got installed via a different email (gmail) account than the one I use for my existing Square account (it happened semi-automatically through my Google account). So Square "decided," quite rightly, that I'm trying to set up a new account linked to the gmail address. Is there a way to reverse these steps and link the app to my existing account?

VanKalkerFarms · ‎04-05-2017

You can simply Sign out of the app and sign in with the correct account. Click the 3 bars icon to bring up the menu, click settings, and then click sign out.

Bob Van Kalker
My Van Kalker Farms Garden Center website
My Rise'n Roll Bakery Schererville Indiana Facebook Page
My Rise'n Roll Bakery Cedar Lake Facebook Page

Tom · ‎04-07-2017

Thanks for helping out with this, @VanKalkerFarms. Hi @peterj, if you have any other account-specific concerns, please don't hesitate to check in with Support Team — happy to make sure everything is set up properly. 😉

️ Tom | he/him
Seller Community Manager | Square, Inc.
Find step-by-step help in our Support Center

HeelsDelight · ‎04-07-2017

Hell, how can I change the pin to my app? It's only letting me do the transactions as guest.

Sean · ‎04-07-2017

Hi @HeelsDelight. You can just click on the Employee to edit the passcode from the Square Dashboard.

Sean
he/him/his
Product Manager | Square, Inc.