Payment didn't go through

HollyJeanne · ‎01-13-2018

because I realized after the customer signed and left, I had put in the amount manually wrong, shy of .37 cents. I went to just make the balance cash and hit the wrong button and now becuase of that, there was still a balance , which made the transaction fail. So am I just out the $45 or can square still process the cards, since the customer signed

VanKalkerFarms · ‎01-13-2018

I’m not exactly sure what you did because the amount should auto fill in if you are just swiping or entering a chip card, unless you hit split payment.

Check your transactions to see if there is a payment or error or nothing for this transaction.

https://squareup.com/dashboard/sales/transactions

Bob Van Kalker
My Van Kalker Farms Garden Center website
My Rise'n Roll Bakery Schererville Indiana Facebook Page
My Rise'n Roll Bakery Cedar Lake Facebook Page

HollyJeanne · ‎01-13-2018

Yes, I hit split and then split it wrong, so I wanted to just make .37 cents cash and hit something else and it wiped it all away. So even though they both signed , it had the balance , they had left already, so I guess I just lost that money, which stinks.