Profile image not loading

Wildyam · ‎08-11-2017

When attempting to create a new location my profile image will not load. I keep getting the message " profile image must be image/jpeg, etc". I am attempting to load a jpeg and have resized it to 2328x1144 as suggested. I have also tried png formatted image with no luck. Any suggestions?

FDP · ‎09-20-2017

No help, but I'm having the same issue.

Helen · ‎09-23-2017

I'm sorry for the frustration @Wildyam and @FDP. The issue could be with the browser you're using — I recommend switching to a browser like Chrome or Firefox before trying to upload your image again. I also suggest going through these Dashboard troubleshooting steps which should help!

If either of you are still having trouble though do contact our Support team!

️ Helen
Seller Community Manager

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