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bandbox1
‎05-03-2016 08:48 AM

Reader issue

Why did my reader quit working? Connection is displayed, but nothing happens.

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George
Alumni
‎05-03-2016 10:21 AM

Sorry for the frustration!

 

If you're having trouble with your contactless and chip reader connection... 

  • First, make sure you're using one of the compatible devices (http://square.com/compatibility)
  • Then, check that your device's iOS or Android operating system us up to date
  • Finally, confirm that you're running the latest version of the Square app.

This article has more troubleshooting tips: https://squareup.com/help/us/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting. If none of these steps work, I will escalate your issue. But hopefully we can figure out the issue to save you the extra back and forth.

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