Hi @Valentina,

I appreciate your response, but what you are saying is not true.  DoorDash & Postmates both offer the ability to schedule future deliveries.  Here's a screenshot of a test I just ran through DoorDash for our restaurant.  As you can see "Schedule for later" is an option and I chose tomorrow at a 1:15.  Many other options were available to me.

And here is one from Postmates:

So, given this information .... any other help you can offer?  Thank you!

Apologies, @pomellaoakland - I misspoke out of misunderstanding the scheduling features on these apps - you taught me something about them today!

No worries @Valentina  - but given that these are features of DoorDash & Postmates, can you offer any feedback on getting scheduled deliveries working for our online store?

Thank you in advance!

At this time, On-Demand Delivery does not allow orders to be placed for delivery in the future.

We'll be sure to update this thread if our team is able to support this feature in the future, @pomellaoakland.

@SunnySideKitche That sounds super annoying and I'm sorry to hear that the DoorDash drivers are getting the pickup orders well before the actual order is ready for delivery. 

Although Square Point of Sale integrates with DoorDash to process pickup and delivery orders, DoorDash’s features, services, and billing are managed by them directly.

For help with DoorDash-specific questions, browse the DoorDash Help Center or contact the DoorDash Support team. For something like this, they may be able to help adjust when the driver gets their notification.

If for some reason they’re not able to help you, please contact Square Support with your DoorDash support ticket number and we’ll do our best to find a solution for you. You can also comment in this thread, but we won't be able to get into the specifics to protect your account. 

Thank you. But it's postmates. Do you have the link to postmates that I should use?

So sorry about that!! For help with Postmates-related questions, submit a request to Postmates Support, or send an email to welcome-api@postmates.com.

@SunnySideKitche

We are using square for restaurants (free) and on demand post mates delivery. Customers are able to select scheduled delivery but the drivers have no knowledge of the pickup time. They are just told to arrive ASAP. They are surprised to learn that the pickup isn’t scheduled for an hour or so later. They cancel, then 10 minutes later another driver shows up. Repeat. How do we fix this?