Hi @Kathywbb - Welcome to The Seller Community, it's always nice to see a new face 😊

Sorry to hear that you've run into some difficulty when trying to get your to accept payments.

I'm more than happy to help you with some troubleshooting.

Quick Question: Are you trying with the same reader or different readers each time? 

Make sure you’re using a supported device.

Check that the Square app has access to your device’s microphone. This access allows your device to detect the reader.

Remove your device’s case, firmly plug in the reader and swipe again. Some phone cases prevent the reader from plugging in all the way.

With the Square app open, unplug the reader and firmly plug it back in.

Update the Square app.

Delete and reinstall the app on your device. See Apple support or Google support for instructions. Note:If you’ve recently accepted payments in Offline Mode and haven’t uploaded them, don’t delete and reinstall the app or you’ll lose these transactions. Connect your mobile device to the Internet to complete these payments before deleting the app.

Temporarily disable Bluetooth from your device settings.

Check for lint or dust in your headset jack or Lightning connector. If you find debris, pull it out or blow carefully into the jack.

Wipe the metal connector with a cloth. Residue can collect and prevent the reader from making a proper connection.

Check for corrosion inside your headset jack or Lightning connector. If you see a green color, that’s evidence of corrosion, and you may need to take your device in for service.

Clear debris from the card reader slot with a card reader cleaning card or a paper towel.

Let me know if this helps at all.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨