Terminal shuts off when taking a large payment

Russellhedaya · ‎07-09-2022

Why??

Laurie_ · ‎07-11-2022

Hey @Russellhedaya, thanks for reaching out to us here!

Are you able to provide some more information about the transaction?

For example:

1. What was the amount you were attempting to process? Note: All Square merchants have a per transaction limit of $50,000.
2. What payment method was used during the transaction (e.g. credit card)?
3. At what point did the transaction fail, and was there any messaging that popped up on your screen at the time?

While we wait on your reply, you can review our Square Terminal Troubleshooting steps in the meantime.

Laurie
Community Moderator, Australia, Square
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