Unable to add a particular item to an invoice (Shi...

lularoeegriffin · ‎10-12-2016

Hello - Upon attempting to create an invoice just now, I was able to add several items (taxable) to the invoice. I then tried to add shipping items (non-tax) and I do not get a prompt to select a SKU / price point for my shipping, nor can I adjust the Qty/Price. It's like it's not recognized. I've tried resetting a bunch of things related to those items, or to see whether there was something configured differently. The only difference is that Shipping is non-taxable.

Help!!!!

Emily

Tom · ‎10-14-2016

Hey @lularoeegriffin, it sounds like you may have experienced a brief issue that prevented item prices from showing up while creating invoices. Our Engineering Team was able to quickly resolve this so you should be good to go now.

Apologies for any inconvenience. If you're still encountering any trouble, please let us know!

️ Tom | he/him
Seller Community Manager | Square, Inc.
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Unable to add a particular item to an invoice (Shipping charges)