Why are my payments going to the wrong location?

fsoler17 · ‎11-30-2022

I own 2 location, since yesterday all the payments we are taking from location #2 are being registered to location #1. How can I fix this issue?

MayaP · ‎12-02-2022

Hello @fsoler17,

I am sorry you seem to be having some trouble, I am happy to help. Generally, I have only seen that when the merchant has been signed under the wrong location. I hate to ask the obvious but have you confirmed we are not logged in to the incorrect location?

BHelp · ‎04-08-2024

We are experiencing the same issue. We have two Weebly websites, each with a separate Square location. However online purchases made on both Weebly sites are being sent to the one location. Please can you help?

JJ_ · ‎04-09-2024

I am going to go ahead and recommend you reach out to our Support Team here. They will be able to take a closer look at this for you and pinpoint why this is happening.

JJ
Community Moderator, Square
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