Why cant i take payments in offline mode

Steves3511 · ‎05-21-2022

I was at an event where cell service went down due to heavy cell traffic. Square went into offline mode and when I tried to complete a transaction the only option available was cash.

I could not even manually enter credit card info. It would say "some payments not available in offline mode" and every payment option besides cash said "online only"

Offline mode is enabled in the app. I tried logging out, restarting my phone and force stopping the app. Why can I not take offline payments in offline mode?

Goldneye · ‎05-22-2022

HI, for events it is always best to have backup wifi available.

1) Solis Wifi Hotspot - roams to any service available

https://www.google.com/search?q=solis+hotspot&rlz

2) Moxee Wifi Hotspot - locked to one service

https://www.google.com/search?q=moxee+wifi+hotspot

You could also try Square Virtual Terminal.

https://squareup.com/us/en/payments/virtual-terminal

https://squareup.com/help/us/en/article/5807-get-started-with-virtual-terminal

https://squareup.com/help/us/en/article/6131-virtual-terminal-faqs

Hope This Helps!
TERRI