Thanks for flagging this, @JenJoan, and sorry to hear about the trouble. This does sound strange — are you receiving email messages using any particular email client and is there any kind of error message associated with the missing logo?
If you're still encountering any trouble, these troubleshooting tips may help. You can also send a screenshot of what you're seeing to our Support Team. With that information, they'll be able to take a closer look at your account settings and escalate further if needed.
Hope this helps get you in the right direction — please let us know if anything else comes up!
️ Tom | he/him
Seller Community Manager | Square, Inc.
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