50% Failed transations

primecurls · ‎03-12-2022

Hello i having problem with this payment processor. Looks like 50% of my customers ( selling in UK ) 50% are successful payments and 50% is failed. the issue is verification problem and email valid. what can be a problem? currently loosing 50% of my profit due to this fails.

Kassi_ · ‎03-14-2022

Hey there, @primecurls -

Welcome back to the Community and thank you for posting about this.

For something this account specific, I am going to recommend reaching out to our CS Team directly: 0800 - 098 8008 .

One of our advocates can take a deeper look into what you're seeing with your payments missing.

Thank you!

Kassi
Community Moderator, Square
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Babyscan-me · ‎03-17-2022

We are having the exact same issue