Thread Options
- Subscribe to RSS Feed
- Mark Thread as New
- Mark Thread as Read
- Float this Thread for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Cpatras
03-20-2018
06:27 PM
Customer paid invoice. How long before it shows up paid. States pending on their side
Sent customer an invoice. They paid but i have not recived notification
Reply
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
1 REPLY 1
Hey @Cpatras!
Has the status of your Invoice changed to Paid within your app? Another way to check would be to see if the payment shows up within your Transactions tab of your Square Dashboard. If neither of these apply to you, it sounds like the payment might have failed on the customer's side. If this is the case, I would have them retry the payment one more time as the pending charge they see on their end wasn't actually captured and would fall off within a few days.
Hopefully that helps to resolve it, but if you have any further questions, let us know!
Puka - She/They
Seller Community UX Designer
Seller Community UX Designer
Reply
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report