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Placed an Order for a free electironic service that didn't process

I created a free pdf and it's not processing on the online store. Please help. Thanks!

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Admin

Hello @DenaPatrice

 

I'm sorry for the confusion. At this time it's not possible to 'sell' a free item in the Online Store.

 

This is because to complete an order your customers are required to enter their card information.

 

There's a $1 minimum for processing credit and debit cards with Square. So an order can't be completed if the price of the item is $0.00.

 

Hope this helps clarify. Keep posting if you have more questions! Happy to help. 😀 

️ Helen
Seller Community Manager

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