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Chip Reader no longer recognizes chip

HI! I have an iPhone 6 and the chip reader connects to phone. states "reader ready" yet the chip reader no longer recognizes a chip and therefore no longer works. 

 

I've updated both the phone and the app. I've deleted and reinstalled the app. i've let the reader go dead and then power it up. i've forgotten the device on the phone and re-linked it back up... i've even turned up the volume. still nothing.  

 

any and all help would be great! thanks! 

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Admin

Hey @ShawnTheron, thanks for flagging this — I'm really sorry for the delayed response.

 

Were you able to get this issue sorted out? If not, the following additional troubleshooting tips for chip card readers usually resolve any issues right away:

 

 

 

If, after giving those remaining tips a go, you're still having any trouble — please let our Support Team know. They'll take a closer look ASAP.

️ Tom | he/him
Seller Community Manager | Square, Inc.
Find step-by-step help in our Support Center
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Thanks for the response. I ended up buying a new reader which works great. The other one refused to read cards even though it said it was ready and willing. 

 

Thanks! 

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