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Does Square offer layaway?

Does Square offer layaway?

For retail owners and layway tool would extremely useful. I has attempted a make process currently but would love to see this feature added.

3 Verified Answers
Verified Answer

Re: Meet Our Square Hardware Team: How can we improve Square's payment products?

We start doing layaways between mid September- mid December to help our customers with their holiday shopping.

A layaway option would be fantastic or the ability to take payments on saved tickets would be awesome. 

 

 

Your post was moved by a Community Moderator to a thread with similar subject matter on a Feature Request.

Verified Answer

Re: Does Square offer layaway?

I operate an art gallery and we do a lot of layaway purchases. Here's my workaround:

 

After calculating the total and the deposit due, I ring the item/items and manually change the price to reflect the deposit amount. For each item I use the Note function to indicate it's a layaway deposit. I then make an invoice that splits the remaining balance into equal thirds or fourths depending on the customer's choice. We set a reminder for 2 days prior, and the day of each payment due date. The paper agreement says we prefer they use the online invoice function. If they do happen to come in to make an in-person payment, I create an item for the amount and use the Notes to indicate what it's for. Since we're a consignment gallery, and artists are paid as each payment comes in, having the invoice record helps our accounts to ensure commission payments are made correctly.

Verified Answer

Re: How can I offer my customers a layaway option with Square Point of Sale?

Great question, @wh! We don't have a specific layaway feature, but we have had some sellers use our open tickets feature to facilitate layaway sales. The workaround goes like this:

 

1) Create an open ticket for the item

2) When the customer makes a payment on the item, close out the existing open ticket with their payment

3) Then create a new open ticket with the updated balance

4) Follow this process until the item has been paid off

 

Here are the details on how the open tickets feature works: http://squ.re/201xf50.

 

You could also create an Invoice for the upfront partial payment and more Invoices for the balance until the goods are picked up. Here’s how to create Invoices: http://squ.re/1SGkd8s.


@2ndglances, do you have other tips?

89 Comments
Alumni

Hey @grammacarol1 - I moved your post to this thread. Take a look at @George's recommended work around to offer your customers a layaway option with Square Point of Sale. 

There is also the problem of taxes not being charged on the down payment amount..   We set layaways up under discounts as this was the only section that will deduct the payment.  however it sales tax amounts are off.. & it doesn't work well..

Square Community Moderator

Thanks for sharing your workaround for this @kittpaige

 

Hopefully we can get something rolled out to help with this in the near future. 

 

If anything new comes along we'll post an update. 

Is there a way to accept partial customer payments similar to a layaway program?

I would like to know this too.   I have customers who pay a deposit at dropoff & balance when the item is finished.    I would love to not have to make two convuluted invoices.

...

 

Oops! Nevermind. My suggestion won't work. Don't mind me.   ._.

Admin

This reply was created from merging an existing thread: “Is there a way to accept partial customer payments similar to a layaway program?”

 

@cavdwllr @hbuchwitz @DaoDeJing I moved your posts here so you can see George's workaround for accepting partial payments/deposits on the first page of this thread.

 

I'll also share your posts with the Payments team as we're continuing to track this feature request!

Hi Helen,

 

Would love updates on this feature as my company would like to offer flexibility for payments/payment plans on larger balances. I currently track my clients' payments in a spreadsheet as they make them and put the remaining balance in the Notes section of the invoice when I bill them per month, but it is an extra step that I would love to not have to do.

 

Thank you,

 

Rena

Admin

 

Thanks for letting us know this feature would save you time @releazar28. I agree the fewer spreadsheets you have to deal with the better! 

 

I've shared your experience with the team and we'll post any future updates in this thread. 

I am interested in this functionality as well.  Functionality such as this would work well for custom items I order for my customers which require a deposit up front.  It would allow them to make payments until the custom item arrives.