How do I remove a reward?

Jenny6609 · ‎06-15-2017

I use rewards program every day and I love it. However, when items get returned their stars don't get removed which means sometimes I need to edit and remove a reward. ( not a star, an actual reward that was earned. ) I have searched high and low and can not find out how to remove earned rewards.

Tom · ‎06-17-2017

Hey @Jenny6609, welcome to the seller community!

Thanks for bringing this up. I see what you mean — once a reward is earned, you can't remove or revoke it. You can only edit the number of stars they've received up to the point that they've achieved the reward.

I'll be sure to share your experience with our Product Liaison team, as we're always working to improve our products based on seller feedback. Please keep in touch for updates!

️ Tom | he/him
Seller Community Manager | Square, Inc.
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