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SG2017
‎07-28-2017 05:09 AM

Is there a way to collect client cancellation feedback?

Is there a way to make it so that a customer has to select a reason when someone cancels their appointment? I would love to be able to get some feedback when they cancel even if it is just a form with a few radio buttons and text field. 

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Chad
‎07-31-2017 02:37 PM

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Hello @SG2017, this is a great question! 

 

Currently this is a feature request. I can totally see how feedback could provide insights on why a customer canceled. I will make sure to share this request with our Product Team. I've gone ahead and moved your post to the features request section as well. 

 

If I catch wind of anything on this I will make sure to let you know! 

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Chad
‎07-31-2017 02:37 PM

Best Answer

Hello @SG2017, this is a great question! 

 

Currently this is a feature request. I can totally see how feedback could provide insights on why a customer canceled. I will make sure to share this request with our Product Team. I've gone ahead and moved your post to the features request section as well. 

 

If I catch wind of anything on this I will make sure to let you know! 

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