@A1cleaners thanks for posting here! I removed your email address from your previous post so that we can keep your personal info private - feel free to use the private message feature of the community to talk 1:1 to other members! 

@CashsCleaners, if you have instructions for how you set things up for yourself, it'd be amazing if you could post them here for others to see as well! 

I just opened a dry cleaners - wash & fold drop location & purchased the square point of sale to get started —- I have been using it for a few months now & using self- made list of items ... I’ve had no trouble invoicing my customers, but I’m not sure I’ve got my item list set up correctly & I could really use some help from someone ((anyone )) who can help show me the correct way to utilize the features that square POS offers a business like mine -

help?! Please and thank you! [Personal Information Redacted] 

@lexcleaners Helen here from the Community team! If you still have questions about setting up/organizing your item library and how to use Open Tickets you could call our CS team. They'd be happy to help! The steps to call are here: Contact Square Support.

How about printer for tags ?  And which POS system of Square App do you down load for Cleaners?

Thank you

Jay

Community Cleaners

Dry Clean Express Inc

Will appreiate a direct reply on [personal info redacted] 

Thanks again

Jay

Hi @Jerif1960, I took out your email address from your post so that we can keep your personal info private - feel free to use the private message feature of the community to talk directly to other members or to have a conversation on this thread, since others may benefit as well. 👍

K thnx and you are ?

@Jerif1960, I work on the Seller Community team at Square 😀  - we review posts for private info just to make sure you don't get any unwanted emails. 

Yes! I would love to know more about how to do this too! Thank you! [Personal Information Redacted]

Hi I have a couple of questions one whenever the customer comes in is it easy for me to add their account to the receipt 2 does it alow them to pay later 3 is their a option for after the cleaning is done that I can somehow right where on the rack I put the clothing 4 Can I have a text sent to the customer once the clothing is ready for pick up 

Hey @Frunzikg, thanks for checking in here. I wanted to make sure you got a followup on your questions:

1. Your customer can add either a phone number or email address at the time of the payment and they'll be able to receive automated receipts thereafter: Automatic Receipts.
2. At this time, you can't defer payments using the Point of Sale app. We are tracking this request in this thread: Down Payment or Partial Payment options.
3. You can add a note at the time of accepting the payment: Notes on Payments and Item Descriptions.
4. At this time, the ability to automate a notification/text for when this kind of order is completed isn't available. You may have to do that manually for now.

Hope this helps clear things up a bit more. Rest assured that I'll be sharing your post with our Point of Sale Team. Keep in touch for updates on these requests. Please let me know if you have any further questions.

Hi, I own a Fluff and Fold business and want to know how to print tickets for customers. They pay when they pickup their laundry. Is there a way to do this?

Hey @benbundy - Do you happen to be using our Open Tickets feature? If not, it may work for what you're looking to do. Upon accepting the items, you can add them to a ticket, print out a copy for the customer, and when they pick up, you can close out the ticket for them to pay.

Let me know if you have any follow up questions!

Am wondering if there a way to print a claim check for the customer at time of drop off.  This is for an alteration shop

Hey @Fblee - I merged your post with a thread on a similar topic. It sounds like my suggestion above to use Open Tickets might work for what you're looking to do.

Hope that helps!

Hi Ben, 

I also own a laundry business. How has the open ticket feature worked out for you? I've looked into it for our fluff and fold service but I'm worried it's too many steps for my employees who aren't very tech savy. 

@benbundy 👆 😀

@surfnsuds when you @ mention a member they get an email notification. 😉

Hi, I quit using the system bc it didn’t have a way to print a ticket for a customer with an invoice number at time of drop off. If they have fixed the issue I’d love to know. 

Hey @benbundy! We don't have any Product updates to share on this particular topic. If and when we do, we'll be sure to post on this thread. 👍

I’d love to know answer to this also !! Thanks