Hi @JoanneCFYF — thanks for bringing this up and sorry to hear about the frustration this is causing. It looks like another seller had the same question, and received an answer. Check out this thread by Kelly. Hope that helps for now.

Hi!

I had this same frustrating issue!

I resolved it, by opening the email in my web browser, there is usually a link at the top of the email body.

Printing from the browser allowed me to reduced the zoom to 60% which put the whole oversized receipt on one page for printing.

I hope this helps!

So let me get this straight; after I email/text the customer the receipt I should then email it to myself and then print it from my email (after formatting if I like)? Can't I just print from the app without buying a special credit card printer? Guess not...

@jimlibs No need to email the receipt to yourself!

All of the receipts for your transactions can be viewed in your Transactions Tab of your Square Dashboard and you can access them at any time.

However, if you'd prefer to print out a receipt and file it outside of your Square Dashboard, you'd need to use one of the workarounds mentioned in the comments above. 

I made a quick youtube video  https://youtu.be/F8GT0GsXAGc

Awesome job with the video, @RBJAssoc. Just curious, does this method work differently than pressing the "Print" button next to "Share"?

I believe yes, the whole point is to get the control of the print cycle away from square and put into your browser's control. 🙂

Printing email attached receipt, I use half size legal paper, setting paper to 108mm by 356mm

Hi @PupologyATX - thanks for flagging this. 

I moved your post to this thread, browse through to see what other sellers do to print receipts - and definitely read Kelly's post. Your customer may need to use some of these methods and adjust his printer settings. 
 

I hope this helps - definitely post again! 👍

So, if I'm comprehending what I've read, I need to tell my customer to copy & paste the receipt link in a new browser - select print - reduce the page until it fits on one page. Is this correct?

after they are viewing the receipt in a browser, right click on mouse select print. Normal this will open print preview. in the options reduce the receipt until it fits on one page in the print preview. than print.

F.Y.I. Kelly's post is not an effecient workaround.  If receipts are longer they can not be captured in a screen shot.  So we are back to "square one" on the printing small receipts issue. 

😞

Puka,

Thanks for trying but these type of solutions never work for everyone with differences in printers, software etc.  It would be much more helpful (and easier) if Square fixed the issure on their end by simply "using" more of the page (thus saving paper) for larger register receipts.  Sometimes I have as many as 15 people on one order and when I need to print that receipt it can take up to 3 pages or more.  Dear Square, please help!

🙂

The major issue is that the receipt is too long to fit in a single page. Here are a few things you can do to shorten it. First, on your receipt setting, you opt out "show refferal banner" and "show location"  second, by fowarding the email, you can actually delete the two faces on the top and decrease the font size of the big money number. Of course delete those default forwarding email component at the top.

While printing, choose legal size paper. If it is still not long enough, you can either to decrese the size of content by percentage, or customize the paper size to the length you need. But you do not actually print yet, instead you save your printing page as PDF. 

On open you PDF receipt, you can crop the receipt to keep only the element you want. After all these steps, you should be able to print your receipt on one page.

But just now, I realized that, actually, by text the receipt to yourself instead of email the receipt, you can forward the link to your email. By opening the link, you will have only the receipt on your screen and then print. Haha, after so many struggle, here is the simplest solution.

This reply was created from merging an existing thread.

Hello @osteopathicwell. I've moved your post here so you can read out EJ's workaround for printing receipts from your Dashboard. Additionally, if you're using a supported printer you can also print receipts from your mobile device or tablet. 

If you treat patients you can also contact our Support team and request that the Automatic receipts feature is disabled for your account (if it isn't already). That way customers who usually receive Square receipts by email will not receive one at your business automatically. You can then print their receipt as needed.