Hey @Kasheskay7, sorry to hear about the trouble you've been encountering. I went to check on this and it looks like you were able reach out to our Support Team. They'll get back to you via email ASAP. For privacy and security purposes, we aren't able to get into account-specifics in our online forums.

Thanks for your patience while they look into this for you—keep an eye on your inbox for next steps. 🙂