Is anyone else’s invoices not posting?

Amary4 · ‎11-29-2017

It says the invoice has been paid but it is not showing them in my transactions? HELP. It’s busy season

psdcarlos · ‎11-28-2017

Hey folks,

I recently had a customer pay there invoice via square but the issue is that I can't see the funds.

The status of the invoice says paid but it's missing from the transactions tab and money doesn't show up.

Any thoughts? TIA!

Anvelek · ‎11-28-2017

Same thing happened to me tonight. Customer paid at 6:30. It shows PAID but is nowhere to be found. Maybe an issue on Square's end?

MissKristina · ‎11-28-2017

The same thing happened to me last night as well 😞

Kpay · ‎11-29-2017

Hi all, thank you for your posts - as you noticed, there was a bug with Invoices, but it's now resolved. If you check your transaction history, you should see your payments now.

Thanks for your patience!

Chad · ‎12-01-2017

Hello @psdcarlos, @Anvelek, and @MissKristina.

We did experience an issue with Invoices transactions not showing up in reporting. This issue was corrected on Wednesday 11/29/2017. You should see all of your invoice transactions now.

If this is not the case and they are still missing, you should reach out to our Support Team as soon as possible.

VanKalkerFarms · ‎11-29-2017

Maybe there is something happening as 3 other people in this thread also had issues yesterday.

I'll point this thread out to Square reps and see what they find.

Bob Van Kalker
My Van Kalker Farms Garden Center website
My Rise'n Roll Bakery Schererville Indiana Facebook Page
My Rise'n Roll Bakery Cedar Lake Facebook Page

Amary4 · ‎11-29-2017

Thank you!!

Glenwoodtree · ‎11-29-2017

Same thing happened to me last night. Invoice shows paid, appears in paid filter, but not posted. When looking into transaction details I get an error message.

Amary4 · ‎11-29-2017

My customers are not getting a paid email confirmation either

Alij · ‎11-29-2017

That's why I came here this morning! It happened to me too! Customer paid invoice, it shows paid, she sent me a pic of it being paid this am, but it isn't in my transactions and when I go to view the receipt it says it's not available! 🤷🏻‍♀️ 2 other customers paid this am no problem!

Alij · ‎11-29-2017

Glenwoodtree · ‎11-29-2017

Same thing here....hope they figure it out right away. My customers paymentvwas large and I need funds to operate today. Otherwise, I would have taken a check and saved the fees.

Alij · ‎11-29-2017

I wonder if it's the card they used? 2 went through just fine this am! But this one didn't?

Amary4 · ‎11-29-2017

I tried this morning using my own card. If I typed number in, it worked. If I invoice myself it did not work.

I am up for a huge promotion. This could really hurt my sales. Hope it’s fixed right away 😰😰😰 square is always so great.

srbbeauty · ‎11-29-2017

Same issue here. Invoice paid but funds not available. WHAT’S GOING ON!! I NEED MY MONEY NOW!!

Amary4 · ‎11-29-2017

I’m on hold trying to call square now. We will see

srbbeauty · ‎11-29-2017

Just talked to support. They say it’s an internal processing issue and engineers are aware and working on it. Support person just pushed mine thru manually. Sale showing in transactions now, but still not available for instant pay. Ugh!

Amary4 · ‎11-29-2017

I would call square. It’s a long hold but they can push your transactions thru

Tritter82 · ‎11-29-2017

I am having a problem with invoices that they are basically "disappearing". Started small business Saturday.... of course. I'm still trying to figure out my mess. Some are showing as paid, when in fact they aren't showing up in total, some are just disappearing totally and others show they are paid but when I click on the actual invoice it says it's not.

Guess how I'm spending my day!!

A new capital offer might make it up to me 😂😂

lelecase · ‎07-14-2022

Anyone having this the same issue now? I got an email saying my customers ACH payment was processed and that it is in my Square account balance but it is not.