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I recently had a customer payment made online through WooCommerece fail. My question is, does the customer get notified of this or do I need to contact them and let them know that the payment did not go through?
Also as a secondary question, why does it matter if the email for processing the payment is valid and how does it determine this? I have every reason to believe the provided email address is valid.
Here is the reason for it failing:
Array
(
[0] => stdClass Object
(
[category] => INVALID_REQUEST_ERROR
[code] => INVALID_VALUE
[detail] => Provided value for `buyer_email_address` is invalid.
[field] => buyer_email_address
)
)
Order status changed from Pending payment to Failed.
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Every instance I have had a failed payment through Square, my customer is always made aware. By the time I call them (usually a few minutes), they already know. I then have to duplicate my invoice to them. If it continues to happen (and, yes, that has happened), I ask for a different email address. Most of the time, the issue has been on their end as their network was set up to filter certain emails.