Can recurring payments show overdue balances?

CQueen · ‎05-15-2018

I have set up recurring invoices for my clients for a monthly service charge. If a client is overdue on an invoice, when the next recurring invoice goes out is there a way to show past due amounts as well?

Tom · ‎05-17-2018

Hey @CQueen,

Welcome to the seller community and thanks for bringing this up.🙂 At this time, recurring invoice notifications do not automatically show overdue balances, but I do have a few suggestions that may help you make sure that you get paid on time:

Rest assured that I'll be sharing your experience with our Invoices Team and point out that offering more customization with email notifications will be helpful for your business. Hopefully the features above help for now!

️ Tom | he/him
Seller Community Manager | Square, Inc.
Find step-by-step help in our Support Center

CQueen · ‎05-21-2018

Thanks! I do set up automatic reminders and give customers the option to save their card on file. We just started using Square, so most people are choosing to save the card, but some haven't paid that initial invoice.