Birthdays disappearing when I edit a customer

katiepellerin · ‎01-16-2017

Not sure if this is best way to report a bug, but when I go into edit a customer the birthday is removed.

Tom · ‎01-18-2017

Hey @katiepellerin, thanks for flagging this! I think I see what you mean—I'm going to run this by our Customer Engagement team and we'll circle back with an update ASAP.

Appreciate your patience in the meantime and sorry for any inconvenience.

️ Tom | he/him
Seller Community Manager | Square, Inc.
Find step-by-step help in our Support Center

katiepellerin · ‎01-19-2017

Great, thanks!

Tom · ‎01-24-2017

Hey @katiepellerin, we're still looking into this. I wanted to check in and see if you're still encountering the disappearing birthday issue. If so, can you reply with the make/model of your computer, along with the version of the browser you're using?

️ Tom | he/him
Seller Community Manager | Square, Inc.
Find step-by-step help in our Support Center

Tom · ‎01-31-2017

Hi @katiepellerin, I just wanted to check in and let you know we're still looking into this — we haven't forgotten about you! Hopefully everything will be resolved soon. Appreciate your continued patience. 🙂

️ Tom | he/him
Seller Community Manager | Square, Inc.
Find step-by-step help in our Support Center

Tom · ‎02-07-2017

Alrighty, I just confirmed that this issue has been resolved. You shouldn't lose your customer's birthday when editing their profile. Sorry for any inconvenience! 🙂

️ Tom | he/him
Seller Community Manager | Square, Inc.
Find step-by-step help in our Support Center