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Beta Member

SQUARE UPDATES - High Priority Wish List

Overall we are happy with Square, but there are a few shortcomings that really need to be addressed to be on par with other POS systems that are available. We are currently functioning without these features, but these are high-priority items for us.  Hopefully they are working on these items:

 

SQUARE REGISTER
MULTIPLE CASH DRAWERS
A single cash drawer feature does not allow us to account for cash drawer discrepancies between shifts. Our operation has a morning and afternoon shift. With multiple cash drawers we could open a 2nd "afternoon" drawer to prevent any downtime at the register while  the "am" shift performs a drawer count & check prior to closing out their shift.

 

ITEM CATEGORIES
Add “image” functionality to the Categories to make things more user friendly and consistent with “items” for the register.
Allow editing of the Categories vs deleting/recreating. If we make a typo or want to change the name, deleting and recreating is the only option. This requires re-assigning to all the items which is a big waste of time.


SQUARE PAYROLL
PAY RATES
No allowance for multiple pay rates for employees. Employers can not change an employee’s pay rate on a individual time card, they are locked into the single pay rate setting for the entire payroll period. If someone receives a pay increase mid-payroll, or works in a different capacity for a shift (ie. filling in as a supervisor), the only way we can accommodate the pay change is to use the “Additional Pay” field during payroll processing. This is not very convenient for employers. Again, Square plug-in partners, like Homebase, allow for multiple pay rates/positions.

 

TIPS
Credit Card Tips field needs to be added to help facilitate tip reporting and tip pooling. This would function similar to the “Additional Pay” field that exists, but it populate “Tips” for pay stubs/W-2 information, as it currently does with the “Cash Tips” field. Square’s plug-in partners, like Homebase, are already configured for these features, Square just needs to implement.

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I would agree all of these would be nice. We've asked for the multiple crash drawers and the tips too. 

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Square

@VCB - Thanks so much for taking the time to share your feedback. This all sounds like great feature additions! I'll be sure to share them with our product liaison team. 😀


Sean
he/him/his
Product Manager | Square, Inc.
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Beta Member

One more for the important list:

 

REFUNDS

The ability to refund "by item" (incl. sales tax calculation).  As it stands, its quicker to refund a complete order and re-charge the customer vs. manually calculating the amount of the refund (items + tax).

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I agree to all of these suggestions! Please add these options! Thanks!

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+1 for adding images to catagories

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+1 for multiple pay rates (and everything else in the post).

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