Thanks for flagging this @Sammy2 @Tritter82. Can you confirm that all of your customers' invoices are being directed to their spam folders, or is it certain customers with specific email clients? E.g. Gmail/Yahoo/Hotmail. That information will help our engineering team investigate this further.

I have been having the same problem since satruday night,  I did check to see what emails got sent to spam and it was yahoo and att

gmail went through just like always. 

I also have been fighting this issue for a few years now. I have called in to support a few times about the issue too and they always point the finger at the clients email domain. The fact is I cant log into everyone of my clients email address and add 

invoicing@messaging.squareup.com

to their safe senders lists. In my opinion there are 2 options square can do for us. 

Option 1 - Replace that current outgoing email address with something that doesnt get flagged as spam. Maybe dont add the extra period between "messaging.squareup" Im not an expert on domains but that is one thing that stands out a little odd to me if i look at their email address. 

Option 2 - Give us access to choose what email address the invoice comes from. Which shouldnt be that hard. We should be able to have it send from our own work email so they actually know its from us right away. 

I gave them these ideas over the phone about a year ago but I dont think they really care to help us figure out a solution. They apear to focus more on companies that only accept in store transactions even though us online users pay more in fees. I hope someone reads this and understands our frustrations about this issue. My company is growing as well so if it doesnt get fixed soon they will be loosing us soon. I cant waste time calling customers asking them if they received their invoice and having them search though the junk folder. 

That is really not an option, it can't be up for the customers to shore up the product shortcomings. There has to be a better response to make this product viable. 

Are there any updates on this yet? I am still having issues especially with Yahoo and aol addresses 

Hey @Tritter82 - Our engineers still recommend the same steps mentioned in Helen's post as it looks like it might be a server issue with the client's email provider that we're not able to fix on our end.

@puka 

I did that, but I can't understand why it is happening with people that never had this problem before. Today I found a few gmail, and Verizon emails were also not received..also not in spam folders

I hope engineering is still looking into it and not just "assuming " it's the providers. It seems odd so many would suddenly be effected. 

This reply created from merging an existing thread: "Some customers aren't receiving my invoices, what can I do?" The author has been notified via email.

I send 100+ invoices via email per month. I started to recieve complaints from my customers that they never recieved an invoice at all. They are not going to SPAM or anywhere else they are just not getting any kind of notification. I am not new to using square and understand the system and how it should work. SO do most of my customers they have been around for years and this is not a way for them to skip on a bill. I process thousands of $ a month and this has to be fixed. Is there anyone out there that can help??? 

Why should we have to go to this much trouble

Sorry this has been so frustrating @mayberrys! Right now, the work around that @puka suggested is the best option we have. We'll be sure to add any updates as we hear them. 

This is not something we as users should have to fix. Your company has obviously been flagged by the email providers and YOU need to be the one that   contacts them. This is not something MY customers should have to fix!

@bertprostor

Sorry to hear this isn't working well for you. Do you happen to see this on one email provider rather than others? We'd love to research this a bit more and if there is a particular domain having issues with it- we'd love to know.