Thanks, @Tom.  I have "Table Management" turned on, but "Seating", "Coursing" and "Floor Plans" are all off.  I use a "section" for Phone Orders as they have to be sent to the Kitchen Printer, but need to be saved as they are not ready to be paid.  I don't know if that helps, but thought I'd throw it out there.

Once this system is a bit more mature it's going to be incredible.

Thanks for circling back with that information, @cbenson. I wanted to see if I could get some more details on the issues you're encountering when splitting a check. Which part of the process is preventing you from being efficient with the check, and/or what would the ideal workflow look like for your staff? Thanks again for your patience as we continue to look into this.

In addition, you may want to touch base with a team member directly over phone in case you'd like to work through any examples in real time. I'll keep watch for your reply.

No problem @Tom.  Essentially, when you select an item (or items) from an existing check and then Edit->Move to...->New Check you can't do anything with the items.  You should be able to select New Check and actually create a new check that you are moving the items to.  In my use case this is for Phone Orders that have been called in, but need to be paid separately when they come in (and have additional items added to the split checks).  I imagine in a sit-down, full service use-case one would need to split the items from a check onto new checks.  You have to first make a new check, give it a name (and "Add note" if needed) and then Edit->Move to...->Existing Check and find the check you just made.  It's an extra, unnecessary step.

As it stands right now, at least as my setup is configured Edit->Move to...->New Check doesn't let you do anything.  Every option is greyed out or unavailable.

"New Check" needs to do just that.  Create a new check and move the selected item(s) onto it.

Thanks for taking the time.

Got it. Thanks for this information—I see what you mean. I don't have an additional solution or workaround for this on hand right now, though I will share your experience with our Restaurants Team. We'll be back with any other insight or developments that may help streamline this process. Appreciate your patience.

Hey @senecalakebrewi, thanks for checking in on this. It looks like a few other sellers ran into this issue and came up with a workaround in this thread: Split items onto New Check doesn't work in Square for Restaurants?

Hope that helps for now—please don't hesitate to let us know if any questions remain.

Square for restaurants still doesn't allow you to create new checks on the fly, even though it gives you the option to, you simply can't.

We have also made workarounds, (although the split check functionality is not good on square for restaurants), it still fools EVERY trainee and even confuses veterans who haven't worked for awhile. 

Move to....New Check....nothing.   Seems like this could be fixed after 2 years since this thread started.

Thanks for your feedback about this, @Rp3. I realize that it's been a bit since the original post on this thread, but posting about it helps our Restaurants team know that this is still concern for people.

Do you guys have any plans on adding "split by item" feature to your software anytime soon?

It seems that you're looking for a way to split checks by items?

If so, Square for Restaurants does offer that feature with the Check Management option.

In order to split a check once the check is opened you would have to tap on Actions > Split Check > Select items that need to be split and then proceed with processing the payment as needed.

Let me know if I misunderstood your request or if this information is helpful. If you still need a hand with how to use this feature, I would recommend reaching out to our team via phone here.

Welcome to the Seller Community @gsimsek!

Very good, I thought that option but didn't want to post since I don't have Square for restaurants.

https://squareup.com/help/us/en/article/6429-check-management-with-square-for-restaurants

Hey there, @ROSELILY - 

I'd like to welcome you to the Community! 

Splitting items is possible while using the Square for Restaurants app, which will make it easier on your servers. 

I moved your post to the thread where other sellers have discussed this. Take a look at the Best Answer by JJ to get some more information on how to implement this. 

Hi @lisajohnson, thanks for reaching out with your question!

Duplicate checks can sometimes occur when a check is open on multiple devices simultaneously and is then updated or closed on one of them. For instance, if an employee opens a check on one device, forgets to log out, and then closes the check on another device, the check on the first device may remain open and therefore create a duplicate.
 

In order to prevent this issue, first, check your router and wifi connectivity. A poor network connection can cause slower syncing across your devices.
 

You’ll also want to make sure your employees log out of the app after each use to prevent checks from remaining open on multiple devices at once.

If the issue persists after trying the above, please reach out directly to our Support Team who will be able to troubleshoot this with you in greater detail.

If you'd like to speak with our Support Team by phone, you can give us a call at 1-855-700-6000 between 6 am - 6 pm Pacific Time Monday - Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here: squ.re/contactsqsupport

Thank you for that. It makes sense. We will try this.