AmEx NFC Card Not Accepting via Contactless Reader

trynity · ‎12-02-2017

When attempting to use my AmEx Platninum card for testing, which has the Contactless/NFC option, I get this error after tapping it on the reader:

I don't have any other contactless cards to try, and when just processing it via the traditional Chip method, it works fine.

Is this not supported?

VanKalkerFarms · ‎12-02-2017

I can't say I have ever had an AMEX tap card but it should work. Only JCB cards are called out as not working with the contactless reader.

have you used the card successfully by tapping at any other store?

trynity · ‎01-06-2018

Yes, I recently when to Subway, which has a Verifone terminal, and Tap-To-Pay worked perectly on that.