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receipts not being sent

Hi,

My customers have been purchasing services online but not receiving any kind of receipt. I even manually re-sent all of the receipts over the weekend and no one seems to have received any proof of purchase/receipt.

Help!

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I have a client who is not recieving her receipts. I have tried to resend multiple times. I even sent one to my personal email and never received it either in inbox or spam box. so I tried to resend a receipt via text also did not receive that one. is there a time delay from when receipts are sent and received? Is there a setting I need to adjust? I have emailed this issue to square but just wondered if anyone has already dealt with this issue and knows how to fix it. 

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Square Community Moderator

Hi @Natalie

 

And sorry that this question never got responded to @obf2018

 

Receipts can often times get filtered out by email servers or outright blocked as well. 

 

There's a few tips that we have that could help.

 

Try adding Square to your list of contacts. Receipt emails from Square are sent from receipts@messaging.squareup.com.

 

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