how to order new  reader

Hi @IPMLincoln

I've moved your post over to this existing thread, as a seller had a similar question. Check out my post from earlier this year, and try the troubleshooting tips in the article listed. 

If that doesn't help, let me know. 

if you have a Square stand with an accessary hub, try plugging the card reader into a different slot (try all three). This worked when nothing else did. 

Stand card reader not readings card 

Hi there @Jmveikals - we moved your post to this thread, as @EJ_'s answer best addresses your question. I'll also include a link to some troubleshooting steps for the Square Reader for contactless and chip, as it sounds like you may be using a Square Stand and that reader together.

Hey @Awaken_Cafe and welcome to the Community.

Sorry to hear you're having troubles with your Square Stand. I moved your post to a relevant thread that lists some troubleshooting you can try.

I'd also recommend finding something thin enough to swipe through the swipe reader part to clean it if you think it's blocked.