Used Square for c/cd payment yesterday and funds still not received into business account in Melbourne.   When Westpac does verify everything how quick are payments received?

Hey @Affordab1e,

Thanks for reaching out!

If you're new to Square, keep in mind that it takes approx 5 business days to link a bank account to your Square account.

Once this has occurred, you should receive deposits on a next business day basis, with Square sending funds around 11:30-noon Melbourne time. Once you see an email notification from Square that we've sent a deposit, it'll generally hit your bank account the same afternoon or evening if you're with a major bank.

If you'd like out team to specifically look into your account, you can get in touch on 1800 760 137. Lines are open Mon-Fri 9am-5pm AEST 👍

My bank account has been varified and I made a sale after that happened. It has been 3 business days and I still havent received my funds, today is day 4 and counting. It is stupid that we cant contact anyone via phone to sort out these issues

Hey @MadMobCulture,

Sorry to hear you're having a bad time here!

While we're not able to look into private account issues via our Seller Community forum, you can actually get in touch with our support team via phone - simply call 1800 760 137 during business hours! That's Mon-Fri, 9am-5pm Melbourne time.

Hi @paddy,

Thank you for your message.

While we are unable to discuss private account information over Facebook, please give our support team a call on 1800 760 137 - they'll be able to assist you further and look into specific transactions. 

Lines are open Monday through Friday, 9am-5pm AEST. Thanks for understanding.

Hey @mdjr130354,

Thanks for reaching out. Square sends funds on a next business day basis, so keep in mind today (Mon 4th Jan 2021) is the first business day since New Years Day last Friday.

Apologies for the delay! Funds will be sent today, you'll hopefully see them hit your account this afternoon or later this evening. You can view upcoming transfers and past ones via the transfer reporting on your Dashboard to check where things are at. 

Hi @PirateCPC,

Thanks for getting in touch and sorry to hear about the hassle. While we're not able to look into your transfers via this public forum, this is something our support team can help with. Reach out on 1800 760 137. Our lines are open Mon-Fri, 9am-5pm Melbourne time. 

Hi @adaleathletics,

Sorry to hear about the trouble with your transfers. We're not able to take a look into your account, or transfers via this forum. It's worth checking if there are any outstanding notifications by signing in to your Dashboard on a browser, and reach out to our support team on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.