Bummer, that'd be really helpful. Thanks!

The title of this thread has been edited from the original: Email Marketing - Customer cannot reply to email

Hi @afrsquare! I'm so sorry for the trouble this might have a caused.

If your customers are having trouble replying to a campaign please contact our CS team. It would be very useful if you could have the customer's email address to hand as well, so we can investigate this further.

Thank you for your response, however I'm not sure I fullly understand your reply.  Why would my customers not be able to reply, what is the issue? Also, since I posted my issue, I have indeed been receiving some replies from customers (I don't know if others are having a problem replying or not, I just know that I could not reply to the one sent to my personal email). Thank you in advance for your clarification and any insight that you might have.

Ok, thank you Helen. I appreciate it!

Hey @Fruitstand,

There's not a way to change the address from which our email marketing campaigns are sent since they're sent from us.

They will always send from that address for any of your marketing campaigns.

We use Square Marketing and when I send messages to my subscribers, they come from an email similar to this:

<Company Name> messages+123456789abcd@squaremktg.com

Many customers have indicated that these go to spam and they don't see them. Is there a way to update this to come from either 

1 - something less spammy (even companyname@squaremktg.com would be better)

2 - an email from our business domain?

Thanks for any help.

Hello @Shannon-Soaked thanks for your question. I didn't realize the emails I was sending were formatted like this; the email program I use shows my Store/User Name so I assumed they came from my business domain. But when I click on my name in the From: field, i see exactly what you're seeing with the Squaremktg address. I'm not sure if there is any way to change this...but I did find in the Marketing tab in my Dashboard, a place under Text marketing to input/edit my company name. It's currently set to my store name which is what I'm seeing...but like I said I also see the generic address info underlying the email from field.

Maybe someone with more tech experience can add more here to help solve your issue.

Thanks, Charlie. Yes, I have the "friendly name" of the store which shows on the emails, but when you click on it, it gives those strange marketing emails in the underlying from field. Thanks for the response, though! Hopefully someone will pop in and give us a little more insight. 

Shannon

Hey @Shannon-Soaked,

Currently, there's no way to change the address from which our email marketing campaigns are sent. We've moved your question here, where other sellers ask the same question. 

Hope this helps!

Hi @jjbarber! Great question and welcome to the seller community. 🙂

I've merged your post to an existing thread where Helen answers your question for you. If you still have trouble, please let me know!

The request to edit the appearance of the reply and sender email would be considered a feature request, @tifholmes. 📧

One suggestion from our Appointments team here is that you could set the email to forward to your personal email inbox rather than the email address associated with your Square account. Direct messages would require you to pull up the message in a web browser from the email notification. Please let us know if you have questions about this!

Our team is working towards introducing new features to reduce friction - but for now, messages are limited to email notices and a link to reply. I've merged your post into the thread where others expressed interest in this, so that you will receive a notification if an update is posted here.