The title of this thread has been edited from the original: Getting reactivated

I have an employee who was able to create her account online, but when she tried to log in on the app of her iPhone, it gave her a message that her account was suspended and disabled. It also said to contact customer support, but it gives her no phone number or email address in order for her to contact them. I have also tried to help her by going on line. I dialed a number I eventually found, but it required a code to be punched in; I am confused. I tired to get that code, but to no avail and have wasted my time searching through the "self-help" guide and this forum, but never found an email address for your support center. So here I am...wondering how my employee's email address can be reactivated without me having to create/issue her another email address.

Thank you.