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I can cancel a transaction, but my customer would like a receipt to prove the cancellation. How do I accomnpllsh this?
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3 REPLIES 3
If you canceled the sale before it was complete then there is no way to provide proof because it didn't happen. If you returned the sale then you can provide a receipt.
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While you can't send a receipt since no transaction took place, you can pull up canceled transactions on your Dashboard. https://squareup.com/dashboard/sales/reports/transaction-status You could show the customer that the transaction was canceled there.
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Good Call @VanKalkerFarms. Didn't think of that!
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