x

How do I send my customer a receipt for a canceled transaction?

I can cancel a transaction, but my customer would like a receipt to prove the cancellation.  How do I accomnpllsh this?

1,520 Views
Message 1 of 4
Report
3 REPLIES 3
Super Seller Alumni

If you canceled the sale before it was complete then there is no way to provide proof because it didn't happen.  If you returned the sale then you can provide a receipt.

1,514 Views
Message 2 of 4
Report
Super Seller

While you can't send a receipt since no transaction took place, you can pull up canceled transactions on your Dashboard. https://squareup.com/dashboard/sales/reports/transaction-status You could show the customer that the transaction was canceled there.

1,510 Views
Message 3 of 4
Report
Super Seller Alumni

Good Call @VanKalkerFarms.  Didn't think of that!

1,506 Views
Message 4 of 4
Report