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Exchange for merchandise

How do I make a gift exchange for a customer WITHOUT touching the original credit card account? Very embarassing when the gift receiver doesn't want the gift giver to know they are returning merchandise. I thought I could do this and got through the process to see the amount was already back to the credit card. UGH What am I missing?

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Hello @WinnCoop, this is kind of tricky!

 

So currently Square Point of Sale doesn't offer an exchange option, but we do have the ability to Issue a Refund to a Square Gift Card. So rather than refunding the gift givers credit card, you can issue a gift card to the receiver and they can use it for the current or future purchases! 😃

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