Hi @Sean 

In my vitamin business, I have used "item description" (in the item itself on dashboard) to put specific directions for certain items, such as "Keep refrigerated," "Final sale/Not returnable," or "Do not chew."

Currently, these product descriptions only appear in the emailed receipt, where they used to also appear on the printed receipt. 

How do we get these to appear on the printed receipt again!? This would be so helpful. We could point it out to the customer, highlight it, circle it in red pen, etc. 

"Modifiers" have been the only way I have found to make sure these items do indeed print, HOWEVER... if you're invoicing a client, modifiers are NOT supported by invoices. 

What can be done to remedy this?

(putting the note in manually each and every time these items are rung up is not effective)

@Stellar732 - Thanks for the detailed follow up here. I do know that we recently made some changes to printed receipts (within the last few months). I am going to dig a little deeper, and then follow up with you shortly! Thanks for you patience! 

@Stellar732 - Thanks for your patience while I looked into this a bit more.

After pouring over our resources and double checking with some teammates, It doesn't look like there are any settings that we can update on your account to return this functionality. 😕 

The intention behind this change was to reduce the size of printed receipts, which was a big request from from our sellers. As with any change, there are always unintended consequences, like in your case. I'm really sorry that we weren't more clear about communicating this. 

I will be certain to share your feedback with our product liaison team! 

@Sean While I am not pleased with this answer, I fully understand the desire for shorter receipts, as anyone who shops at Staples or CVS would agree. 

At the very least, is it possible allow invoices to support modifiers?

Thanks for your work. It really does mean a lot. 

Have a great weekend!

🙂 

@Stellar732 - Now that's a feature that's definitely on our radar. 😉  

You have a great weekend too! I look forward to seeing more posts from you in the community! 

Glad I found this post as I was wracking my brain to find out how I can add to my printed receipt for just some of my items that print non-refundable, or final sale. Now I see it is not an option unless I want to manfully type it in for any of my items that require this. Square, not pro-active and you should give this as an option in your POS systems to appended to particular items when setting up a library or have the option for all items. I agree 100%. It is not proactive to have to manually add to the notes field for each sale especially when you are busy. Employees are not going to remember to do that.. Every other merchant receipt has this capability to have this print on a receipts. I know you designed it this way to shorten up receipts, BUT that is not catering to the masses of merchants that NEED this function. If someone doesn't want a long receipt they can turn off the option and not user it.

@Vivid, try a modifier. This will show on the screen on the cashier side, AND the receipt. Unfortunately, modifiers aren't currently supported by an invoice. That's the only issue I've found. If you don't invoice your customers, Modifiers could really work well for you.

Hi @Vivid, thanks for taking the time to share. I've surfaced your experience with our product liaison team as well. Hopefully @Stellar732's suggestion above works as a solution in the meantime.

Thanks for your patience, and we'll announce any updates as soon as they're available!