Solved: Need to process a refund but keep getting invalid ...

Adam12 · ‎04-19-2017

The customer service recording said I entered an invalid customer code that I got from www.square.com/code

How do I get a valid customer code? I just need to refund a customer's payment to their bank.

Chad · ‎04-19-2017

Hey @Adam12, welcome to the Seller Community!

Processing a refund is easy! Just follow these steps:

Tap the three horizontal bars in the top left if your on a mobile device (If you're using a tablet select the icon or number in the bottom left corner).
Select Activity.
Click on the payment you would like to refund> tap Issue Refund.
Enter the amount and select the reason for the refund.
Tap Refund to complete.

For finding your Customer Code I recomend taking a look at Sean's answer on a separate thread found here.

Please let me know if I can help with anything else. 😀

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Chad · ‎04-19-2017

Hey @Adam12, welcome to the Seller Community!

Processing a refund is easy! Just follow these steps:

Tap the three horizontal bars in the top left if your on a mobile device (If you're using a tablet select the icon or number in the bottom left corner).
Select Activity.
Click on the payment you would like to refund> tap Issue Refund.
Enter the amount and select the reason for the refund.
Tap Refund to complete.

For finding your Customer Code I recomend taking a look at Sean's answer on a separate thread found here.

Please let me know if I can help with anything else. 😀

PanhandleBreast · ‎04-16-2018

I was notified this morning about new Square Terms. I wish to have a copy of your policy and was looking for that information to print. The first thing I needed was a code. I do not have or do not remember as code if I have one. Will you please have a representative call me. When I called your customer service telephone number, I got an operator who spoke so rapidly about the code, I could not understand what to do. I am sorry but I would like to have a person to talk with. please call [Personal Information Redacted] to discuss the new policy

Chad · ‎04-16-2018

Hello @PanhandleBreast! You can always find the most up to date version of our Terms of Service on our web page. I recommend taking a look at the thread Customer Code & Phone Number - Where is it? Sean's answer on the first page will help you with obtaining your customer code!

Reese1 · ‎06-24-2018

Chad, I need help but Im new tn squareand nees help processing a transaction.

katieand · ‎06-25-2018

Hi @Reese1 - Congrats on getting started with Square.

I'm not quite sure what kind of transaction you want to process, but here's a great getting started guide from our Help Center. It includes how to take a payment on a mobile device, computer and issuing refunds. Hope this helps!

https://squareup.com/help/us/en/topic/226

thallenterprise · ‎10-04-2022

need a code to talked to customer service or a direct number

Need to process a refund but keep getting invalid customer code when I call