Solved: Swiping

Skaplan · ‎10-16-2017

How do I get a swiped card to go through? It doesn't do anything when i swipe. I want to avoid having to keep manually entering the credit cards

VanKalkerFarms · ‎10-16-2017

Without more specifics here are general troubleshooting steps. https://squareup.com/help/us/en/article/5203-square-magstripe-reader-troubleshooting

Make sure it is full "clicked" into the headphone jack, some cases prevent this from happening.

Bob Van Kalker
My Van Kalker Farms Garden Center website
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VanKalkerFarms · ‎10-16-2017

Without more specifics here are general troubleshooting steps. https://squareup.com/help/us/en/article/5203-square-magstripe-reader-troubleshooting

Make sure it is full "clicked" into the headphone jack, some cases prevent this from happening.

Bob Van Kalker
My Van Kalker Farms Garden Center website
My Rise'n Roll Bakery Schererville Indiana Facebook Page
My Rise'n Roll Bakery Cedar Lake Facebook Page

Gallery218 · ‎05-08-2021

I am having issues swiping for the last 2 weeks. Was working fine on April 16

Now I have hand enter all

Costs more money in fees

sayra · ‎05-09-2021

Hey, @Gallery218- We’re happy to help you. Can we please get more details related to your Square reader. What kind of reader and hardware are you using?

Sayra
Community Moderator, Square // Moderadora de la Comunidad, Square
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sharpening · ‎06-14-2022

Hi Sayra. Last year everything was fine. Now, 2022, I must enter every transaction manually. I have a Moto g stylus 5G

.

1. New square - 2 actually

2. Credit card that is proven to work.

3. Uninstalled and reinstalled the app.

Square app reads connected when the square when inserted.

No response of any kind when I swipe.

Any ideas?

MayaP · ‎06-15-2022

Hi @sharpening,

Stepping in for Sayra while she is out.

Can you confirm what you mean by a new square? You're referring to swipe, is it the magstripe reader?

Just want to be sure so we can best assist.

Thank you!

sharpening · ‎06-16-2022

Yes. Both units I purchased as replacements are magstripe readers.

MayaP · ‎06-18-2022

If you have gone through all troubleshooting ( https://squ.re/3Lg4hKp ). And having no issues with wifi then please go ahead and contact support.

You can reach support at 1-855-700-6000 squ.re/contactsqsupport .

Thank you!

CS10 · ‎07-15-2022

I have the same phone. Same issue with this phone only. works on my tablet. Customer service couldn't help me.

frances_a · ‎07-17-2022

Hello @CS10

You also have a Moto G stylus 5G?

Taking a look at our compatibility page, this phone is compatible. We don't really list the stylus version specifically, but we do list the Moto G 5G series.

Are you also using a Magstripe reader?

Have you tried these troubleshooting steps?

Let me know! Thank you.

Frances
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.

EATaylor · ‎11-09-2022

I have the same exact problem with the same phone and the mag strip reader. The reader works on my old Galaxy A50, but not my new Moto G Stylus 5G (2022). One workaround may be to use my new phone as a Hotspot through my cell carrier and have my old phone act as a terminal, but what a pain when the new phone is supposed to be Square compatible. I suspect a settings issue in the sound or microphone areas, but ??

Ctfish · ‎09-10-2023

Have same phone, can't get it to work with the headphone jack magstripe reader. Found this thread but there's no solution.