Re: How to handle customer who does not return pro...

AngelACinc · ‎01-22-2018

The title of this thread has been updated from: "Has anyone experienced any large purchases, sent product to customer and customed cancel purchase?"

Has anyone experienced any large purchases, sent product to customer and customed cancel purchase? Then not return product?

Chad · ‎01-24-2018

Hello @AngelACinc, i'm really sorry to hear about this. ☹️

Personally I haven't had this happen, but I think your best bet is to file a police report and then pursue them in small claims or criminal court depending on the price of the item.

I wish you the best of luck and hopefully you can get your product back!

sgracefarms · ‎01-25-2018

Did they cancel through their credit card company? Or call and cancel with you? We don't process refunds until the customer returns the product. If they canceled through their credit card company I would fight it.

How to handle customer who does not return product after refund issued?