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Simplified Flow for Gift Card Loading in Square Point of Sale
Simplified Flow for Gift Card Loading in Square Point of Sale

 Loading Square Gift Cards just got a whole lot easier!


 

You’ve told us for some time Gift Card loading and activation has been a time consuming and confusing process for you and your employees. We heard you loud and clear, and are excited to announce we’ve simplified the loading flow of a new gift card in the Square Point of Sale app. You no longer have to create an item for each gift card and the process for loading gift cards has been reduced from 12 steps to just 4!

 

Here’s how it now works in the Square Point of Sale app for IOS 4.75 or Android 4.72: 

 

  1. Go to your in-app item library and tap Gift Cards.
  2. Swipe or enter the gift card number.
  3. The gift card balance should be shown at the top next to the gift card number. Note: This is also the new way to check the balance on existing gift cards.
  4. You can leave the screen or load more value on this gift card.

Gift Card Load.gif

You will notice that by default the Square Point of Sale app will display $10, $15, $20, $25, and $50 default amounts to be loaded onto a gift card. If you’d like to set your own default amounts and turn off the option to load custom amounts, follow these steps:

 

  1. Visit the Gift Cards section of your online Square Dashboard > Plastic Gift Cards.
  2. Under Default Values, click Edit.
  3. Enter your preferred default values > Save.

 

Toggle Allow Custom Gift Card Amounts to Off to disable this option in the Square app.

 

Note: If you don’t see this feature available for you quite yet, please bear with us for a few days while all accounts have been updated.

 

What else has changed?

 

  • To check a gift card balance, follow the same step as loading a gift card. The balance will be shown at the top next to the gift card number.
  • To clear a gift card balance, follow the same step as loading a gift card. The Clear Balance button will be visible after swiping an existing gift card.

 

What happens to my existing gift card items? Don’t worry, you can still access your existing gift card items. They will continue to work to load gift cards. However, you will not be able to create new gift card items in the Square Point of Sale app or your online Square Dashboard.

 

Learn more about purchasing and activating gift cards from the Square app in our Support Center.

 

Thanks for reading this far and for being a member of the Seller Community. This updated experience was made possible thanks to your feedback, so keep it coming and let me know if you have any questions about this new feature by replying to this post.