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Why doesn't my chip reader work?

I can't get my chip reader to work all the sudden it doesn't read any cards I have to mauallly put them in. Help!!๐Ÿ˜ฌ

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This happened to me a while ago and my issue was my bluetooth was off (I use a chip reader device)...once I enabled bluetooth on my phone it worked as usual.

 

Hope that helps!

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Square Community Moderator

Hi @Nailtech

 

Sorry to hear you're running into trouble. Were you using the Contactless + Chip Card Reader or the plug in Chip Card reader? 

 

If you're using the Contactless + Chip Card Reader, were you able to make sure your bluetooth was turned on like @GSB_Steve suggested?

 

What other troubleshooting steps have you tried so far? 

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