Can you only do cash transactions on your phone app?  

Hi @mtibbits. You can chose from any of the payment types when checking people out using our app. It doesn't matter if you're using a smartphone or tablet. 🙂

I would like to know if square is charging their fee when we record cash amounts. 

Hello @Kwithnel! You won't don't pay any fees when you record a cash payment. The same is true if you use Square Point of Sale to record a check or other tender payment.

Square is a card processor, so if a debit or credit card isn't used in the transaction you don't pay any fees! 

I recently did two cash transactions using my Square app on the iPad (exactly the same as usual) that do not appear in my Transactions. When I did the transaction, a receipt was generated and the cash drawer opened, but I can't find a record of the transactions. Any ideas?

Hey @PerfectPear, thanks for checking in here and sorry to hear about the trouble with reconciling these cash transactions.

That does sound a bit strange—are these payments still not appearing in your records?🤔 If not, I would suggest getting in touch with our Customer Success Team. If you can provide a time range when the payments processed, they'll be able to take a deeper dive into specifics.

Hope this helps get you in the right direction. Please don't hesitate to let us know if any questions remain.

Thanks. I will get in contact with Square support directly, as the transactions are still not showing up.

Is it possible at the end of the month to see a itemized report of cash sales?

Hi @aldersonlacy — I helped another seller with this very question! I moved your comment over to that thread. Please read through for more details. If you have any follow up questions, feel free to reply to this thread. 

I don't see where we are able to track cash transactions. If they received an emailed receipt, is there a way to have a record of their email address?

@dia1089 Hi there, 

Check out the best answer in this thread for steps on recording a cash payment. 

All of your recorded transactions, cash payments included, can be viewed in your Transactions Tab of your Square Dashboard. 

In regards to recording your customers email address, you can add customers to your directory. 

You can also manage your directory from the Square app, which  allows for you to record the email address and contact information of a customer at the time of a sale. 

If you didn't think to record the contact information, can you retrieve the email address the receipt was sent to from a history or communications log?  Or is it lost for good?

Hello @REAI! 

Great question, I can shed some light on the answer. If a customer has entered their email address for a receipt you will not have access to it. If you actually read the agreement at the bottom of the receipts page it states that, "by providing your contact information, you agree businesses you frequent may send you digital receipts, marketing and messages via Square, See your digital receipt for privacy policy and preferences." 

So you will have to record it the next time the customer comes in. 

What if you sent the customer a receipt by text, does Square keep up with their phone number?

@Sdowdy the same goes for phone numbers and text receipts. 

https://squareup.com/help/us/en/article/5177-accept-cash-checks-and-other-tender