refund transaction

redrusticrooste · ‎09-13-2018

Hi, I created an invoice and the customer wanted make a payment not pay in full I did not see that option so I selected refund thinking I could just show a credit that way.. My question is will it actually refund the customer money from my account? I have it set up as cash

EJ_ · ‎09-16-2018

Hi @redrusticrooste

Once you initiate a refund, the funds will be sent back to your customer either through your Square balance, or through a debit to your bank account.

We'll always look to your Square balance first to cover the funds for refunds and charge backs before we debit your bank account.