My 1000 free process didn't go thru with my code

Kmwilliams2012 · ‎08-29-2018

I used a code from a business partner to get each of us 1000 free process. Did didnt go thru. How do i fix this

Tom · ‎08-29-2018

Hey @Kmwilliams2012, welcome to the seller community!

Sorry for the confusion with your referral code. To be sure we're on the same page: with the referral program—you should be seeing that Square is automatically crediting your balance for the transaction fee with your next deposit. For more details, have a look here: Use Your Free Processing.

If this doesn't clear things up, please get in touch with our Customer Success team. They'll be able to take a deeper dive into your account.

️ Tom | he/him
Seller Community Manager | Square, Inc.
Find step-by-step help in our Support Center

Sandii · ‎12-01-2019

I just signed up a referral and he successfully signed up and the next purchase I received I did not get the discount which is one of the rewards I'm supposed to get no processing fee for the next $1000 but it did not show up

ashc · ‎12-03-2019

Hi @Sandii and welcome to the Community!

I moved your post to an existing thread in the Community around the same issue.

You'll need to contact our CS Team to have them look into this further.

Ashley C
Community Moderator, Square
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