I reset my password. Signed out, tried to sign in...

BFALtreas · ‎11-11-2017

I reset the password (supposedly successfully). After doing a bit of stuff, I signed out and then tried to sign in again. The new password rejected. I have tried both my PC and my iPad, same result. Help! My organization's main event is today and I need to be able to use the Square.

EJ_ · ‎11-13-2017

Hi @BFALtreas

Sorry for the delay here and that sounds a bit strange.

Was this still happening or were you able to sign in to your account?

I'd recommend resetting your password again to maybe rule out a typo of any kind.

Let me know if you need any help with this or if you were able to get it taken care of.

apadon01 · ‎03-23-2019

Every time I log in I have to reset my password. EVERY TIME!!?? What could be the problem?

puka · ‎03-26-2019

Hey @apadon01 - I definitely recommend reaching out to our CS team to look into this for you as you shouldn't be asked to reset every time you sign in.

Puka - She/They
Seller Community UX Designer

I reset my password. Signed out, tried to sign in with new password, rejected.