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Hi there, I recently upgraded to the business site but want to cancel this now and stay on my original plan, how can I do this and be refunded the upgrade fee?
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Unfortunately, it was purchased long enough ago that we can't refund any part of it, @kego. Sorry! One thing you could do is try a higher level upgrade to see if those features are more beneficial to you. We pro-rate upgrades, and since you have a large part of the 2 year subscription remaining, a shorter-length higher plan probably wouldn't cost anything. I guess I'm looking for a way for you to get some use out of what you have remaining.
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No problem, @jennym1. I've refunded the upgrade and restored the service you had prior to that.
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I upgraded to the pro plan for one month recently, which I just realized is not the plan that I wanted. I would like to get refunded for that month please and reverted back to the free starter site if possible. Thanks!
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Thanks for reaching out. I've refunded the service for you @ArkinK.
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