I am trying to transfer my domain from 123 Reg to Weebly. I keep getting the message: 'your domain registration information is in an unstandardized format and is not currently eligible for transfer. Please visit you registrar for further information'. 123 Reg have disabled the privacy and the registrar lock. Still getting the message. I have been in touch with Weebly - they say that the address listed on my domain is not valid because 123 Reg are using 'older, non-standard format for domain registrant information. You might see if your Registrar can update their registrant information to modern standards'. But Weebly were unable to explain to me exactly what was wrong with the format. I have been in touch with 123 Reg (again), they say: 'the conatct details look fine at our end. I cannot see any fault in them, they are displayed just like any details correlated to a top-level domain of this kind. I would kindly ask you conatct Weebly and ask them to be more specific in what they mean when they say 'unstandardized' and 'older' format regarding this issue as they are being a little vague'. I have emailed Weebly again (although they don't respond to emails so I will have to wait for a live chat again).

So I am stuck between 2 providers, niether of whom seem to wnat to take responsibility for resolving the issue.

Weebly keep telling me that I can pay for a plan to point to the existing 123 Reg domain instead - I can't help but wonder if Weebly are trying to bounce me into a paid plan when I am trying to transfer to their free plan.

Can anyone explain to me how to resolve this format problem?